Service, Maintenance, and Spare Parts Support

Service, Maintenance, and Spare Parts Support

Laboratory systems are sensitive infrastructures that require long-lasting and safe operation. At Axell, we continue to support our clients after installation by providing regular maintenance for equipment, infrastructure, and device systems to ensure maximum efficiency.

Through scheduled maintenance, fault detection, spare parts supply, and technical support services, we guarantee the uninterrupted operation of your laboratories. Our tailored maintenance plans for each project safeguard both safety and operational continuity.

Scope of Services

Our maintenance and support service is a comprehensive solution designed to ensure the seamless operation of all equipment, infrastructure, and devices after installation. It includes periodic inspections, system calibrations, troubleshooting, and training support.

Periodic Maintenance Scheduling
Technical Fault Intervention
Equipment Calibration
Spare Parts and Equipment Supply
Cleaning and Hygiene Inspections
Performance Reporting

Maintenance and Support Process

The maintenance and support process follows a planned and fully traceable structure. Throughout the process, our clients are kept informed, potential risks are identified proactively, and a solution-oriented approach is adopted.

Maintenance Plan Development

A tailored maintenance plan is created based on the equipment, devices, and usage intensity.

Implementation and Inspection

Maintenance activities are carried out according to the plan, followed by quality control checks.

Reporting and Feedback

All processes are documented in detail and shared with the client.

Frequently Asked Questions (FAQ)

How often should maintenance be performed?
Periodic maintenance is generally recommended every 3 to 6 months, depending on the laboratory’s usage intensity.
Does the laboratory need to be shut down during maintenance?
Usually, no. Maintenance activities are scheduled to minimize disruption and avoid interrupting regular laboratory operations.
What is your response time for emergencies?
In emergency cases, we typically provide intervention within 24 hours.
Can the warranty period be extended after maintenance?
Yes, the warranty period can be extended upon request through maintenance service agreements.

Have a Question?

Please contact us through the communication channels below.

Phone
0 (232) 253 98 98
Phone
0 (232) 375 58 94
E-Mail
info@labaxell.com

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